To assess whether the organization has a documented process requiring written authorization from the customer and any other relevant authority before delivering any output that does not meet the intended output criteria, follow these steps:

Review of Documented Process for Non-conforming Outputs:

Verify that the organization has a documented process that specifies that non-conforming products or services must not be delivered without written approval. This process should clearly state the need for formal authorization before any non-conforming output is allowed to reach the customer.

Written Authorization Requirements:

Confirm that the process includes a requirement for obtaining written authorization from the customer and, if applicable, from any other relevant authority. The process should define how and when this authorization is requested and who is responsible for obtaining it.

Control and Communication of Non-conformities:

Check that the process outlines how non-conformities are communicated to the customer and other relevant authorities. Ensure that the process includes procedures for informing the customer about the non-conformance, describing the non-conformity, and providing details of any corrective actions taken, including concessions.

Documentation of Authorization:

Ensure that the organization retains documented information that includes evidence of the written authorization from the customer and any relevant authorities. This documentation should identify the non-conformity, the actions taken, any concessions, and the authority approving the release of the non-conforming product or service.

By verifying these steps, you can determine whether the organization has a compliant process in place for requiring written authorization before delivering non-conforming outputs.